The last of my orders were delivered Friday and I wasn’t able to open them until today. I was really excited about one in particular because I ordered, and was promptly Wait-listed for mid-December shipping, the Brompton Hobo in Suede in Tropical Green.

I was very excited that this item shipped on Monday with a delivery date of Friday.

But, this bag and I were not meant to be. I received the Marceau Purse in Faded Woodland instead. Boo J Crew. I am not a happy JCA. I don’t mind the wait-listing and possibly “Sorry…blah blah blah…not going to ship…” email. But to send the wrong item altogether? It’s not like it was missing the tag that has the style number on it to QC with the item number on the actual order.

The Marceau Purse is cute and the color is true to the online pic.

I should consider myself lucky that this hasn’t happened to me more often. This is only the 3rd time in the 5 years I’ve been ordering online from them. Earlier this week an order I received contained this…

Men’s Lambswool Sweater in Heather Harbor
…instead of this.
Women’s Cashmere Tee in Navy

My original wrong item shipped experience was a sale item that kept popping back so I won’t really count that. I eventually found it on ebay instead.

I understand the QC process fails at times but it still leave a bad taste in your mouth, doesn’t it? The customer service reps each time were very nice and apologetic, especially in the case of the purse since it is now wait-listed until January. But there’s no reason to get mad at them. They aren’t in the warehouse processing orders. They are just apologizing for the warehouse processing the orders.

Stay tuned…the last of my reviews are coming up today.


  1. November 19, 2011 / 5:40 pm

    oh, that sucks! especially since it was something that you were so excited to get.

  2. November 19, 2011 / 6:00 pm

    I think you have a right to be upset and JCA should be falling all over themselves to make you happy…espcially since you blog! Boo on them…

  3. November 19, 2011 / 6:25 pm

    Wow. Well I guess it is a purse. Blegh. Not.

    I cannot wait until you get the Brompton in that color, though, what a beauty. I have it in the carob color, and it is a wonderful bag. 🙂

    That men's sweater is exactly the same as the crewcuts sweater I just ordered for myself. (Size 14 in a similar colorway.) I wonder if I will get that one instead? LOL.

  4. November 20, 2011 / 1:56 am

    I dunno about that warehouse sometimes. Hope your bag ships soon.

  5. Janet
    November 28, 2011 / 4:14 am

    This happened to me twice in the same week! The first order was for a pair of girls shoes and they sent me a boys t-shirt instead. The other order was a necklace and instead of a necklace I got some generic non-jcrew jewelry charm. It was really REALLY disappointing. But, alas, I can't stay mad at them – as I love everything in their newest catalog. Love-hate relationship :