The last of my orders were delivered Friday and I wasn’t able to open them until today. I was really excited about one in particular because I ordered, and was promptly Wait-listed for mid-December shipping, the Brompton Hobo in Suede in Tropical Green.
I was very excited that this item shipped on Monday with a delivery date of Friday.
But, this bag and I were not meant to be. I received the Marceau Purse in Faded Woodland instead. Boo J Crew. I am not a happy JCA. I don’t mind the wait-listing and possibly “Sorry…blah blah blah…not going to ship…” email. But to send the wrong item altogether? It’s not like it was missing the tag that has the style number on it to QC with the item number on the actual order.
The Marceau Purse is cute and the color is true to the online pic.
I should consider myself lucky that this hasn’t happened to me more often. This is only the 3rd time in the 5 years I’ve been ordering online from them. Earlier this week an order I received contained this…
My original wrong item shipped experience was a sale item that kept popping back so I won’t really count that. I eventually found it on ebay instead.
I understand the QC process fails at times but it still leave a bad taste in your mouth, doesn’t it? The customer service reps each time were very nice and apologetic, especially in the case of the purse since it is now wait-listed until January. But there’s no reason to get mad at them. They aren’t in the warehouse processing orders. They are just apologizing for the warehouse processing the orders.
Stay tuned…the last of my reviews are coming up today.